How can repeated reception questions be reduced?
Written by the Tebeasy team · Published · Updated
Reduce questions about waiting order using a ticket, clear display and consistent instructions.
Identify genuinely repeated questions
Record common questions for several days: order, delay, destination or next counter. Do not display every rule; prioritise information that prevents the most interruptions.
Give a reference on arrival
The ticket supplies a number and time. A short instruction explains that the call appears on the television. Use the same terms on kiosk, ticket and display.
Preserve the secretary’s role
The system does not replace human reception. It frees attention for exceptions, guidance and administrative work that genuinely requires a person.