Queue management for a medical laboratory
A laboratory does not process every visitor in the same way. Tebeasy separates sampling, drop-off and collection so each counter calls the relevant queue.
Select the service on arrival
The patient chooses sampling, drop-off, collection or another approved laboratory service. The ticket identifies the operational queue without displaying clinical details.
Labels and ticket content follow the validated workflow.
- Touchscreen service selection
- Separate queues
- Numbered ticket for each journey
Give each workstation the right queue
A sampling station does not necessarily call the same tickets as a collection counter. Each operator accesses authorised queues while reception retains enough visibility to handle exceptions.
Display the number and destination clearly
The television shows the active number and configured counter or room. In a shared area this reduces crowding at reception and repeated verbal calls.
Configuration example
Separate sampling, drop-off and collection queues
Situation
A laboratory receives visitors for different operations at the same time, especially during a busy morning.
Need
Direct every visitor to the appropriate service and counter.
Typical configuration
- • Kiosk or compact terminal
- • Three service choices
- • Several counter queues
- • Shared television
- • Secretary or counter workstation
Illustrative workflow
- 1.Visitor selects Sampling, Drop-off or Collection
- 2.Ticket joins the matching queue
- 3.Staff call by service
- 4.Television displays number and counter
Expected operational benefits
- • Clearer service separation
- • Better orientation at busy times
- • Less gathering around reception
- • Shared view of active calls
This scenario illustrates one possible configuration. It is not a customer testimonial.
Tebeasy in operation
Screenshot supplied from the kiosk interface. Displayed services are configured for each organisation.
Request a demonstrationFrequently asked questions
Can each service have a separate queue?
Yes. Services and queues are defined after reviewing real laboratory operation.
Does the ticket show clinical information?
The standard ticket supports waiting-room operation with a number and configured operational information.
Can several counters call tickets?
Yes. Each workstation calls its assigned queues.