Queue management for a multidisciplinary clinic
A multidisciplinary clinic must direct each patient to the correct specialty while maintaining a shared view of reception. Tebeasy centralises control without removing each doctor’s autonomy.
Multiple doctors and specialties
The kiosk presents configured doctors, specialties or services. Each choice places the ticket in the appropriate queue.
Doctors call from their own offices while the secretary sees the authorised global view and can correct an incorrect orientation.
- Separate queues by doctor or specialty
- Independent calling workstations
- Central secretary supervision
Transfer patients between services
When one consultation leads to another service, the configured transfer workflow can move the patient without restarting the reception journey. Staff retain a clear operational history of the ticket.
Shared waiting area and multiple displays
One shared display can combine several office calls. Clinics with separate areas can use multiple televisions after the layout and network have been technically reviewed.
Sizing follows the real number of offices, screens, workstations and patient routes.
Configuration example
One shared waiting room for several doctors
Situation
A medical centre brings several doctors and specialties together around one reception area.
Need
Separate queues while retaining central supervision.
Typical configuration
- • Complete kiosk
- • Doctor or specialty selection
- • Several doctor workstations
- • Secretary supervision
- • Central display
- • RJ45 or access-point network
Illustrative workflow
- 1.Patient selects a specialty
- 2.Ticket joins the matching queue
- 3.Secretary supervises queues
- 4.Doctor calls from the workstation
- 5.Patient is directed to the correct office
- 6.Patient can be transferred when required
Expected operational benefits
- • Clear specialty queues
- • Shared supervision
- • Consistent office orientation
This scenario illustrates one possible configuration. It is not a customer testimonial.
Tebeasy in operation
Screenshot supplied from the secretary interface. Permissions and columns vary by configuration.
Request a demonstrationFrequently asked questions
Can each doctor have a separate queue?
Yes. Queues can be organised by doctor, specialty or service.
Does the secretary retain central control?
Yes. The secretary can supervise and adjust authorised queues.
Can several displays be installed?
Yes, after reviewing waiting areas and network coverage.